Front Desk Agent in Qatar. Are you passionate about hospitality and delivering exceptional guest experiences? Join the team at Millennium Hotel & Millennium Central, Doha as a Front Desk Agent, where your friendly demeanor, attention to detail, and professionalism will create memorable first and last impressions for our guests. Be the face of our hotel and help us ensure every stay is smooth, personalized, and unforgettable.
About The Company
Millennium Hotels and Resorts is a global hospitality group known for delivering excellence in comfort, service, and guest satisfaction. At our Doha properties, Millennium Hotel and Millennium Central, we offer world-class accommodations, modern facilities, and genuine Qatari hospitality. Our dedicated team is committed to creating exceptional experiences that reflect both international standards and local charm.
As part of our team, you’ll be working in a dynamic, multicultural environment where growth, development, and guest satisfaction are at the heart of everything we do.
Key Responsibilities
Provide warm, professional, and efficient service to guests from check-in to check-out.
Greet guests by name and offer a personalized welcome, escorting them to their rooms when necessary.
Assist guests with inquiries about hotel services, local attractions, and special events.
Maintain accurate guest records and process reservations using the hotel’s front office system.
Further Handle guest accounts, including incidental charges, according to cashiering standards.
Ensure privacy and confidentiality of all guest information.
Coordinate with other departments to meet guest requests promptly and efficiently.
Stay up to date with hotel policies, procedures, promotions, and room availability.
Maintain the highest standards of environmental, health, and safety compliance.
Requirements
Previous experience in a similar front office or customer service role preferred.
Excellent communication skills, both verbal and written.
Further Strong interpersonal skills with a friendly and approachable demeanor.
Proficient in front office systems and reservation platforms (training can be provided).
Ability to remain calm under pressure and multitask in a fast-paced environment.
Flexible with working hours, including weekends, holidays, and shifts.
Professional appearance and behavior at all times.
Fluency in English; additional languages are a plus.Key Skills
Customer service excellence
Problem-solving and conflict resolution
Attention to detail
Multitasking and time management
Further Teamwork and collaboration
Knowledge of front desk systems (PMS, POS)
Cultural awareness and adaptability
Benefits
Competitive salary and service charge
Comprehensive training and development opportunities
Staff meals and uniform provided
Employee discounts on hotel stays and dining
Further Supportive and inclusive working environment
Career advancement within an international hospitality group
for more jobs https://newspapersjob.com/
